We build a collaborative relationship with our customers so we both succeed together
Many of our customers have excelled running their own businesses. They recognise that the most successful business relationships are where both parties succeed together.
They recognise that requirements change and want a commercial arrangement that is flexible and can adapt without either party losing out. Our commercial approach is key to achieving this.
Each project has an open book (spreadsheet!) that shows the budget, every expense that has been incurred and every hour that has been expended. It is updated on a weekly basis and shared with the customer. Any changes to the scope are tracked through agreed change requests.
The budget uses fixed rates for supplying different skills and materials are supplied at cost (trade) prices. By empowering the customer with this commercial information they gain the flexibility to safely refine the scope and detail as the project takes shape.
We believe this openness and transparency is key to building trust and enabling us to work alongside the customer to deliver each project successfully.
In addition to our own staff we retain sub-contractors who are prepared to work to our standards and share our ethos.
Subcontractors will often comment on how well our sites are run. We are proud of that. We depend on them and if they know they can trust us to be ready they wont let us down and the jobs progress as planned.